How It Works

Ordering:  You can place your order online (add anything you like – then go to “check out”).  At check out, you’ll have the choice of “Pick up” or “Delivery” (delivery will only become available if you have a minimum order of $50 before tax).
We can also take orders in by phone or email, or you can just come into the shop (although ordering online is recommended and easiest).
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Delivery:  Delivery is available for any orders above $50 before tax.  There’s a delivery charge of $5.00 on orders (but it’s free for any order above $100 before tax).
Our deliveries are “no contact”.  Our driver will drop off your order to your front door (or agreed up place) and ring your door bell.
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Condos/Apartment building/Retirement homes:  Please note that we’re asking our drivers not to enter into any condos/apartment buildings or retirement homes at the present time.  If you’re in this situation, our driver will call you once they arrive and ask you to come downstairs to retrieve your delivery.  Our driver will place your order in the front (and wait until you come down to pick it up – again – at a safe distance away).
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Choice of delivery days/times:  Our deliveries take place Tuesday and Thursday. We have our deliveries going out between 2-5 pm. We have a limited amount of delivery slots for each day/time (when we’re at our capacity for a specific day/time, that option will no longer be available online).
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Delivery Cut off times:  The deadline for next day delivery or pick up is 2pm the day before.
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Pick up:  You can also pick up your order from our retail location (2053 Gottingen – the Jane’s side – not the Edna side).  Pick ups are between 11-2pm Monday-Friday.  Orders can to be placed online (or by phone) and pick up times chosen and confirmed. 
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Once you go to “check out” and choose “Pick up” – you’ll be given a choice of times (in 15 minute windows).  Once you choose your time, we’ll make sure to have your order ready for pick up at your chosen time. Our retail location is now open to the public to come in whenever you want.
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We have a very strict social distancing policy in place.  We only allow one customer in at a time at our retail location. Two people may come in if they are in a bubble.
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Hope you love the service!!!!

 

Jane & Edna - Commercial Planters — OUTSIDE!